Family Chat — Setup & FAQ
Private chat for your CareCircle with optional quick live check-ins. No ads, no resale of data. Simple, family-first controls.
How it works (simple)
- Open Chat: Admin → Chat. Pick Family room (everyone) or Direct message (one person).
- Type & send: messages appear instantly for your Circle. (If offline, they’ll send when you reconnect.)
- Photo Updates (Wounds/Events): Caregivers can tap the camera icon to instantly share photos of wounds or family moments without leaving the app.
- History: Free keeps a short local history; paid plans keep more (server-backed).
- Privacy: Family-only by default. No advertising, no resale.
Circle: Your Family Voice Helper
How to talk to Circle
Just press the microphone and ask! Circle respects the active patient identity and can read the schedule, medicine logs, safety alerts, and web history for you.
Healthcare & Schedule
- "Check the Schedule" → Reads upcoming appointments.
- "Did she take her Meds?" → Checks the pill log status.
- "What are the clinical results?" → Checks recent wound comparisons and outcome assessments.
Safety & Monitoring
- "Are there any emergencies?" → Detects active Fall Alerts or SOS Alarms.
- "Show me the web history" → Summarizes recent browsing for the active patient.
- "Any Safety Alerts?" → Checks for Geofence leaks or screen locks.
🚨 Emergency Voice Detection
Circle is now trained to detect Fall Incidents and SOS Triggers. If you ask "Are there any alerts?" or "Is everyone safe?", Circle will instantly scan for red-line safety events across all family devices.
Why Circle only knows your Family Data
We intentionally designed Circle to know only what is happening inside this app. It does not search the internet or answer general questions. This ensures your family data stays 100% private and Circle never gets distracted by the outside world.
Voice Prompt Active: You can skip the mic button by typing queries starting with "Circle," "Bot," or "AI".
Plan limits
- Free: Family room chat, short local history (per device).
- Lite: Family room + direct messages, server history (standard window).
- Elite: Family room + direct messages, longer history, priority upload for photos.
What we record / What we never collect
- Message text, sender, recipient (for DMs), and timestamp
- Channel (Family room or Direct message)
- Delivery status (sent, delivered); short local cache on your device
- Live check-in events (who pinged whom, and when)
- No keystrokes, browsing history, or passwords
- No advertising trackers; no data resale
- No background device recording or monitoring
- No face-tagging or hidden AI scanning
Privacy & safety tips
- Be transparent: explain how Family room vs DMs work and who can see what.
- Use the minimum needed: prefer short, helpful messages; clean up old threads.
- Parents control: all data stays inside your Circle; no ads or resale.
- Notifications: allow notifications for timely alerts; disable if distracting.
Troubleshooting
- Can’t send? Check you’re signed in and have internet. Try refreshing the page.
- DM recipient missing? Make sure the person is added to your Circle (Owner/Family/Child).
- Messages don’t appear on another device? Ask them to open Admin → Chat and confirm they’re in the same Circle account.
- Timestamps look odd? Sync device time settings (automatic / network time).
- Notifications quiet? Check system notification permissions and battery saver modes.