Fall / SOS — Setup & FAQ
Configure the countdown timer, allow notifications, and (optionally) send a test ping to confirm connectivity. Android can raise high-priority notifications now. iOS Critical Alerts will be enabled after Apple entitlement approval.
How it works (simple)
- Pick a default SOS delay (e.g., 15–30 seconds).
- Start the SOS countdown from the client/device when needed.
- Cancel within the delay to prevent an alert if it was a false start.
- If the timer expires, the app raises a high-priority notification and can notify your Circle.
Setup steps
- Open the SOS page and choose your default Alert Delay.
- Allow notifications when prompted. If previously denied, enable them in system settings:
- Android: Settings → Apps → CareCircle → Notifications → Allow. Enable “High priority”.
- iOS: Settings → Notifications → CareCircle → Allow Notifications. (Critical Alerts will appear after entitlement approval.)
- Optional: run a Test from the SOS page to verify the app can receive JSON and raise a local notification.
What the app does / What we never collect
What the app does
- Stores your chosen SOS delay locally on the device.
- Raises high-priority local notifications on expiry.
- Optionally pings the server to log that a test/alert occurred.
What we never collect
- No advertising trackers; no resale of data.
- No microphone/camera recording unless you explicitly use them.
- No background keystroke monitoring.
- No location tracking of caregivers or residents.
Testing
- Tap Start on the SOS client panel, then cancel before expiry to confirm the cancel flow.
- Let the timer expire to confirm the notification appears and respects “High priority”.
- If you wired a server test endpoint, run the Test button and check the “Last Test” panel for the timestamp and result.
Privacy & safety tips
- Use the shortest delay that still avoids frequent false alarms.
- Train staff/residents on starting and canceling the timer.
- Follow organization policy for escalation and emergency response.
Troubleshooting
- No notification? Check app notification permission in system settings.
- Low priority/hidden? On Android, enable “High priority” for the app’s notification channel.
- iOS Critical Alerts missing? They appear after Apple entitlement approval; standard alerts still work.
- Test not updating? Confirm the test endpoint path matches your API and that the device has network access.